Frequently Asked Questions
Everything you need to know about bringing En Gold into your home.
What is the typical lead time for furniture orders?
Most of our handcrafted pieces are made to order. Standard lead times range from 8 to 12 weeks, while in-stock items typically ship within 5-7 business days.
How do you handle the shipping of fragile stone and marble items?
We utilize specialized white-glove furniture couriers who are experts in handling heavy and fragile materials. Each piece is crated or double-padded to ensure it arrives in pristine condition.
Do you offer international shipping?
Yes, we ship our collections worldwide. International shipping costs and duties are calculated at checkout based on your specific location and the weight of the items.
What is your return policy for home decor and furniture?
We offer a 14-day return window for smaller decor items in original packaging. Due to their bespoke nature, large furniture pieces and made-to-order items are non-refundable unless deemed faulty.
How should I care for my natural stone or timber furniture?
Natural materials require specific care. We recommend using coasters, avoiding harsh chemicals, and wiping spills immediately. Detailed care guides are included with every purchase.
Can I request a custom size or finish for a specific piece?
We do offer customization on select collections for trade clients and large residential projects. Please contact our design team directly to discuss your specific requirements.